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This page describes what to do in case of an Icinga alert. For more information you could search the govuk-puppet repo for the source of the alert

Icinga alerts

Email Alert API: High number of delivery attempts

Internal failures (internal_failure)

This means that we’ve failed to make a request to Notify within the last hour due to a problem in our code. The reason for this failure should be visible in Sentry.

Technical failures (technical_failure)

This means that we’ve received a technical failure status code back from Notify or a request to send an email via Notify failed within the last hour. This means that there may be a problem with our system or that Notify is unable to send emails.

In non-production environments, this failure may also mean that we’re attempting to send emails to people who are not members of the Notify team for the relevant environment.

In this case, ensure the contents of the govuk::apps::email_alert_api::email_address_override_whitelist key in hieradata and hieradata_aws matches the members of the staging/integration Notify teams.

You can login to the Notify account by going to the GOV.UK Notify Admin Interface. The login credentials are in the 2nd line password store under govuk-notify/2nd-line-support.

This page was last reviewed on 5 November 2019. It needs to be reviewed again on 5 May 2020 by the page owner #govuk-2ndline .
This page was set to be reviewed before 5 May 2020 by the page owner #govuk-2ndline. This might mean the content is out of date.