Email Alert API: High number of delivery attempts have not received status updates
Delivery attempts include status updates from Notify on whether emails have been sent successfully. You can read more about them in Notify’s documentation.
The alert is triggered when a proportion of delivery attempts are still
and we have not received the status updates from Notify within the past hour.
This could mean there is a problem with our system, or there could be a problem
Check which delivery attempts are affected
DeliveryAttempt.where("created_at > ?", (1.hour + 10.minutes).ago).where(status: 0)
Monitor the dashboard
You can also check the Email Alert API Metrics dashboard to see if we are still receiving updates from Notify.
See the General troubleshooting tips section for more information.