Table of contents
This page describes what to do in case of an Icinga alert. For more information you could search the govuk-puppet repo for the source of the alert

Fix stuck virus scanning

This page was imported from the opsmanual on GitHub Enterprise. It hasn’t been reviewed for accuracy yet. View history in old opsmanual

Documents uploaded to asset-master are scanned asynchronously through a virus scanner, as explained in https://github.digital.cabinet-office.gov.uk/pages/gds/opsmanual/2nd-line/applications/whitehall.html?highlight=whitehall#virus-scanning-of-uploaded-files

If the number of documents is too high, users can experience long waiting times until they see the documents available. There is a Grafana dashboard that helps to visualise the number of documents that have been processed and the waiting time since the file has been placed on disk until it is scanned.

If the waiting time is too long, you can follow the instructions to quickly process a backlog of files awaiting the scan.

This page is owned by #2ndline and needs to be reviewed