Table of contents
This page describes what to do in case of an Icinga alert. For more information you could search the govuk-puppet repo for the source of the alert

VPN down

We use VPNs to connect between datacentres. Please see GOV.UK and Virtual Private Networks (VPNs) </infrastructure/vpn> for details of the VPNs we have and a description of the impact of each VPN failing.

If a VPN is down, it is likely caused by a network issue due to a vendor incident or our own misconfiguration. If no changes have been made recently to our network configuration, the best action is to contact the vendors involved. If the VPN connects one vendor to another, you should open a ticket with each vendor as the problem could lie on either side.

This page is owned by #2ndline and needs to be reviewed