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This page describes what to do in case of an Icinga alert. For more information you could search the govuk-puppet repo for the source of the alert

VPN down

We use VPNs to connect between datacentres. Please see GOV.UK and Virtual Private Networks (VPNs) for details of the VPNs we have and a description of the impact of each VPN failing. These should appear as Icinga Alerts on the dashboards.

If a VPN is down, it is likely caused by a network issue due to a vendor incident or our own misconfiguration.

If no change has been made recently to our network configuration, contact the vendors involved.

If the VPN connects one vendor to another, the problem could lie on either side, so open a ticket with each vendor.

This page was last reviewed on 17 September 2020. It needs to be reviewed again on 17 March 2021 by the page owner #govuk-2ndline .
This page was set to be reviewed before 17 March 2021 by the page owner #govuk-2ndline. This might mean the content is out of date.