Manage email subscribers (change email, unsubscribe, move lists)
Users can manage email subscribers via the administration interface on GOV.UK. Support tickets coming through to 2ndline where the user is unaware of this, or needs guidance can be assigned to “2nd Line–User Support Escalation”.
Note: this applies only to emails sent by GOV.UK. Drug safety updates are sent manually by MHRA, who manage their own service using Govdelivery. We do not have access to this.
If it is not possible for changes to be managed by the user, it is
possible for changes to be made manually. The following rake tasks
should be run using the Jenkins
Run rake task job for ease-of-use:
Change a subscriber’s email address
Unsubscribe a subscriber from all emails
Unsubscribe a list of subscribers from all emails in bulk
Note The CSV file should contain email addresses in the first column. All other data will be ignored.
$ bundle exec rake manage:unsubscribe_bulk_from_csv[<path to CSV file>]
Move all subscribers from one list to another
This is useful for changes such as departmental name changes, where new lists are created but subscribers should continue to receive emails.