See the docs for help adding your user account to Staging and Production systems.
Tickets requiring your support may be raised in ZenDesk so you’ll need an account. If you were not issued one on joining then any member of your team can request you be added by raising a ticket in ZenDesk itself.
2nd line has a Google Group that receives requests. Make sure you’re a member.This page is owned by #2ndline and needs to be reviewed