• Implementation record

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• Data
• Events
• Attributes
• Data schemas

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• Documentation
• Development approach
• Consent handling
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• Further reading

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• Implementation progress

Event webchat

Contents

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webchat available link click

Priority low

When the user clicks the link to open the chat, if an adviser is available.

This event is tracked by the link_tracker.

Examples

• HM Passport Office webchat

Data sent to the dataLayer

• event: event_data
• event_data:
  • event_name: navigation
  • external: false
  • link_domain: https://www.gov.uk
  • method: string
  • text: Speak to an adviser now
  • type: webchat
  • url: /government/organisations/hm-passport-office/contact/hm-passport-office-webchat#

You can also view our complete schemas.

Data reports

• GA4 report for navigation events (access required)
• Looker studio report for navigation events (access required)