Ask for help

Last updated: 24 Jul 2024

If you and your colleagues can’t resolve a technical issue, problem or question, you should try talking with (in this order):

Contact Senior Tech

You can ping @govuk-senior-tech-people on Slack, or email govuk-senior-tech-members.

The GOV.UK 2nd Line Tech Support team (#govuk-2ndline-tech)

monitors the GOV.UK hosting platform and applications, and works to fix any issues
calls on experienced members of other teams to assist in incidents
deploys changes on behalf of teams that don’t have sufficient access
triages technical issues and recommends when to escalate to a site reliability engineer

helps each other with specialised knowledge about specific areas of the platform
supports each other with issues deploying changes to GOV.UK
ensures missions are delivered technically in the best and most appropriate way

manages the Kubernetes clusters and base images for running GOV.UK applications
works on long-term improvements to the efficiency, reliability and security of GOV.UK
supports CI/CD (build, release, rollout) automation
manages some access control automation such as govuk-user-reviewer
can offer advice on monitoring and alerting
can offer design reviews and advice to help build your application for reliability, robustness and low maintenance (especially at the early stages of the software lifecycle)
can offer advice and assistance with changes such as migrating from one database to another safely and efficiently