Manage sign on accounts
Accounts in different environments
User accounts from production are synced to staging every morning, so any changes made in production will be reflected in staging the next day.
User accounts in integration are completely separate.
User accounts should normally be created by the tech lead on the user’s team - in usual circumstances 2nd line should not have to do this.
However, if the tech lead does not have admin access either, you can change this through the users section in the signon app: