Pingdom check for homepage failing

This page describes what to do in case of an Icinga alert. For more information you could search the govuk-puppet repo for the source of the alert

Pingdom monitors externally (from ~10 locations in Europe and America) that it can connect to https://www.gov.uk. If this fails it could indicate that DNS for www.gov.uk is not working, our CDN has failed or GOV.UK and all the static mirrors are inaccessible, which would qualify as a major incident.

If you can confirm that GOV.UK is globally inaccessible, then this is probably cause to first alert other people who may be able to help, then start troubleshooting to see if you can narrow down the failure.

Pingdom Twitter account - check if they have announced issues
Fastly Service status - check if the CDN has global issues
Carrenza status - check if our main provider has issues
UKCloud - check if our Licensing hosting provider has issues

This page was last reviewed on 2 February 2019. It needs to be reviewed again on 2 August 2019 by the page owner #govuk-2ndline .

This page was set to be reviewed before 2 August 2019 by the page owner #govuk-2ndline. This might mean the content is out of date.