Last updated: 21 Apr 2023
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The GOV.UK Technical 2nd Line team (#govuk-2ndline-tech):
- monitors the GOV.UK hosting platform and applications, and works to fix any issues
- calls on experienced members of other teams to assist in incidents
- deploys changes on behalf of teams that don’t have sufficient access
- triages technical issues and recommends when to escalate to a site reliability engineer
The GOV.UK developer community (#govuk-developers):
- helps each other with specialised knowledge about specific areas of the platform
- supports each other with issues deploying changes to GOV.UK
- ensures missions are delivered technically in the best and most appropriate way
The GOV.UK Platform Security and Reliability team (#govuk-platform-security-reliability-team):
- works on long-term improvements to the reliability and security of GOV.UK
- manages some access control automation such as govuk-user-reviewer
- manages some AWS infrastructure that supports multiple teams (together with Platform Engineering team)
The GOV.UK Platform Engineering team (#govuk-platform-engineering):
- manages the Kubernetes clusters and base images on which GOV.UK applications run
- works on long-term improvements to the efficiency and reliability of GOV.UK
- supports CI/CD (build, rollout, release) automation
- can offer advice on monitoring and alerting
- can offer design reviews and advice to help build your application for reliability, robustness and low maintenance (especially at the early stages of the software lifecycle)
- can offer advice and assistance with changes such as migrating from one database to another as safely and efficiently as possible
If you and your colleagues can’t resolve a technical issue, problem or question, you should try talking with (in this order):
- Your tech lead (TL)
- #govuk-tech-leads
- The senior tech team