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Last updated: 21 Apr 2023

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The GOV.UK Technical 2nd Line team (#govuk-2ndline-tech):

  • monitors the GOV.UK hosting platform and applications, and works to fix any issues
  • calls on experienced members of other teams to assist in incidents
  • deploys changes on behalf of teams that don’t have sufficient access
  • triages technical issues and recommends when to escalate to a site reliability engineer

The GOV.UK developer community (#govuk-developers):

  • helps each other with specialised knowledge about specific areas of the platform
  • supports each other with issues deploying changes to GOV.UK
  • ensures missions are delivered technically in the best and most appropriate way

The GOV.UK Platform Security and Reliability team (#govuk-platform-security-reliability-team):

  • works on long-term improvements to the reliability and security of GOV.UK
  • manages some access control automation such as govuk-user-reviewer
  • manages some AWS infrastructure that supports multiple teams (together with Platform Engineering team)

The GOV.UK Platform Engineering team (#govuk-platform-engineering):

  • manages the Kubernetes clusters and base images on which GOV.UK applications run
  • works on long-term improvements to the efficiency and reliability of GOV.UK
  • supports CI/CD (build, rollout, release) automation
  • can offer advice on monitoring and alerting
  • can offer design reviews and advice to help build your application for reliability, robustness and low maintenance (especially at the early stages of the software lifecycle)
  • can offer advice and assistance with changes such as migrating from one database to another as safely and efficiently as possible

If you and your colleagues can’t resolve a technical issue, problem or question, you should try talking with (in this order):

  1. Your tech lead (TL)
  2. #govuk-tech-leads
  3. The senior tech team