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This page describes what to do in case of an Icinga alert. For more information you could search the govuk-puppet repo for the source of the alert

Travel Advice or Drug and Medical Device email alerts not sent

We expect that when new GOV.UK content is published, or when existing content is updated in a significant way, emails will be sent to any subscribers to notify them of the change.

We actively monitor this for medical safety alerts and travel advice updates with the Medical safety alerts check and Travel advice alerts check, these are configured in email-alert-monitoring.

These checks determine a list of content that we expect subscribers to have been emailed. We use a Gmail account which is subscribed to all travel advice and medical safety alerts to check whether an email has been received within a sufficient time period, if not the checks will fail.

Troubleshooting failed checks

First inspect the console logs for the Jenkins job to confirm the reason for the failure.

Check the mailbox that is used for the check to rule out an issue searching for the message: govuk_email_check@digital.cabinet-office.gov.uk. Its credentials can be found in the 2nd line password store under google-accounts/govuk_email_check@digital.cabinet-office.gov.uk.

If the email has been received by the mailbox but the subject of the email doesn't match the title of the content item, this means that the title of the content was updated after it was first published and after the emails went out. To stop the check from constantly failing, add the updated content item title to the acknowledged email list and then re-run the Jenkins job.

Troubleshooting unsent emails

If the check is reporting correctly then emails are not being sent. Try the general troubleshooting tips for unsent emails.

Resending travel advice emails

If you need to force the sending of a travel advice email alert, there is a rake task in Travel Advice Publisher, which you can run using this Jenkins job where the edition ID of the travel advice content item can be found in the URL of the country's edit page in Travel Advice Publisher and looks like fedc13e231ccd7d63e1abf65.

This page was last reviewed on 18 August 2020. It needs to be reviewed again on 18 February 2021 by the page owner #govuk-2ndline .
This page was set to be reviewed before 18 February 2021 by the page owner #govuk-2ndline. This might mean the content is out of date.