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Last updated: 20 Feb 2024

Publisher: Unprocessed fact-check emails

As part of the Publisher fact checking process, this alert appears if emails have arrived in the inbox but weren’t able to be processed. This is usually because they’re missing the identification for the edition they relate to (which is currently stored in the subject line).

Dealing with the alert

Log in to the inbox

To investigate the emails we first need to log in to the inbox.

The current email addresses used for the fact checking process are:


Retrieve the mailbox credentials from the app

echo 'Publisher::Application.mail_fetcher_config' | k exec -i deploy/publisher -- rails c

Investigate the unprocessed emails

There are a number of different ways of proceeding here based on why the email wasn’t able to be processed:

Spam/out of office

If the email is clearly spam or not relevant for other reasons, it can be deleted.

Missing edition identification

If the subject line is missing the edition identification but is clearly a valid fact check response, the first thing to check is if a follow up email was sent with the correct subject.

This can be checked by logging in to Publisher and finding the relevant edition by using the title. Usually you’ll need to filter on editions with the state of “Published” or “Out for fact check”.

Once you’ve found the edition, you can check in the “History and notes” tab to see if the fact check was eventually re-sent with the correct subject line. If this is the case, the duplicate email can be deleted.

If the fact check email never made it, you should forward the email to with the edition ID added to the subject line in square brackets. Check this appears in publisher (usually within 10 minutes) then delete the original unprocessed email from the inbox.