GOV.UK and Virtual Private Networks (VPNs)

GOV.UK uses several VPNs to connect environments. This page explains what they are and what happens if they stop working.

VPN between live organisation and disaster recovery organisation

There’s a VPN in each Carrenza environment (currently staging and production) which connects the live organisation to the disaster recovery organisation. It’s used for monitoring the disaster recovery machines and for syncing data to them. The VPNs are managed by Carrenza.

If it goes down, these things will happen:

1. The machines on the disaster recovery side of the connection will appear as unreachable hosts in GOV.UK monitoring
2. Data replication will pause

VPN between live organisation and Licensing

Licensing is hosted in UKCloud. There’s a VPN in each environment which connects it to the live (Carrenza) organisation. The VPN is managed by Carrenza and UKCloud.

If it goes down, these things will happen:

1. The machines on the disaster recovery (UKCloud) side of the connection will appear as unreachable hosts in GOV.UK monitoring

Applying for a licence should remain available because the connection between GOV.UK (the router and content store) and the Licensify organisation is made over the internet rather than over the VPN.

VPN between live organisation in Carrenza and AWS during AWS migration

During the staged migration of the GOV.UK from Carrenza to AWS, there is a VPN tunnel to connect the 2 private clouds so that migrated and un-migrated services can still access each other during the migration.

If the VPN goes down, these things will happen:

1. the ping probes between certain virtual machines in AWS and Carrenza will fail and these will appear in the Icinga dashboard of GOV.UK

2. services which makes use of the VPN will fail and the relevant alerts will appear in Icinga

Troubleshooting Steps

1. Check that the VPN is UP in the AWS Console by:

   1. log in into the AWS console and assume your role for the given GOV.UK environment
   2. go to the VPC service dashboard, as pictured in Figure 1.0 Figure 1.0: VPC dashboard in AWS showing the VPN site-to-site status.
   3. scroll on the left pane of the dashboard and click Site-to-Site VPN Connections as shown in step 1 in Figure 1.0
   4. select the Staging AWS VPN connection as shown in step 2 in Figure 1.0
   5. select the tab Tunnel Details as shown in step 3 in Figure 1.0
   6. check the status of the VPN tunnel, in the normal scenario, only one tunnel will be UP as shown in step 4 in Figure 1.0. The other tunnel is DOWN by default.

   If all tunnels are down this means there is a VPN issue and you may have to swap to the secondary VPN tunnel.

2. Switching to the secondary VPN tunnel:

    **WARNINGS:**
      1. The steps described below may render the VPN to be only _partly_
         functional because the Carrenza vCloud interface allows only
         a restrictive subnet to be selected but a `/16` subnet is needed
         for the VPN to be fully functional. You may have to contact Carrenza
         support so that they apply `/16` subnet on the VPN through their
         backend system.

1. log in the Carrenza vCloud interface as described here

2. click on the “Administration” button on the interface as shown in step 1 in Figure 2.0 Figure 2.0: Carrenza vCloud interface showing the vEdge gateways list

3. select the GOV.UK Management virtual data centre and the data centre should appear as shown in step 2 in Figure 2.0

4. select the Edge Gateways tab as shown in step 3 in Figure 2.0

5. right-click the only edge gateway in the list as shown in step 4 in Figure 2.0 and select Edge Gateway Service.... A new pop-up window will appear as shown in Figure 2.1.

6. select the enabled (shown by a green tick in the enabled column) AWS VPN as shown in step 1 in Figure 2.1. Make a note of it so you remember which VPN you are going to disable. Do not select the UKCloud VPN

7. click on the edit button as shown in step 2 in Figure 2.1. A new pop-up window will appear where you can uncheck the Enable this VPN configuration option so that this VPN is disabled. Finally select ok to return to the previous pop-up window.

8. in the list of VPN connections, select the second AWS VPN tunnel and click edit as in step 2 in Figure 2.1 and enable the VPN configuration in the new pop-up window.

9. finally click on ok as shown in step 3 in Figure 2.1.

10. go to the AWS console and check if the other VPN tunnel is now UP and the previously active VPN tunnel is DOWN.

    In addition, check that the Icinga ping alerts across the Carrenza-AWS VPN has now been cleared.