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2nd line

Subject Access Requests

Subject Access Requests (often referred to as a 'SAR') allow members of the public to get information being held about them by an organisation.

2nd line might be needed to answer some of the questions in the request, and this will usually come in through the form of a Zendesk ticket. Once 2nd line has found the necessary information, the request might need to be passed to another team to fully complete the request, for example, Licensing.

Known requests

So far we've received requests that have asked for information on:

Email subscriptions

We've had requests to get information on what is held about an email address in terms of subscriptions. There is a rake task for that. We also have some documented queries that can help get this.


If any other information is requested, we should update this documentation so they become easier to deal with in the future.

This page was last reviewed on 18 March 2020. It needs to be reviewed again on 18 September 2020 by the page owner #govuk-2ndline .
This page was set to be reviewed before 18 September 2020 by the page owner #govuk-2ndline. This might mean the content is out of date.